General Hotel Terms & Conditions
1. Room rates are quoted in Philippine Peso currency and are inclusive of all applicable Philippine government taxes.
2. Room rates are inclusive of breakfast for adult occupants, kids policy applies.
3. Payment Policy:
Payments made are strictly non-refundable and non-consumable.
4. Check-in and Checkout Time:
Standard check-in time is 03:00 PM; checkout time is 12:00 PM (All times indicated are expressed in GMT+8:00). Request for early check-in and/or late checkout shall be subject to the prevailing occupancy of the resort and may be subject to corresponding charges.
5. CHECK-IN REQUIREMENTS:
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- Guests must be at least 18 years of age to check in, and required to present their valid government issued photo identification (Passport and/or Identification Card (IC) upon check-in.
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- The Reservation Confirmation Notice (RCN) received through email shall be presented upon check-in.
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- If payment was made using a third-party credit card (the registered guest is not the
Cardholder), please present the following additional documents upon check-in:
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- Authorization letter from the cardholder.
- Photocopy of the credit card used (front only) for verification purposes.
- Photocopy of the valid ID of the credit card holder (front and back).
6. Child Policy:
All children 11 years old and below will be free of charge with existing bed set up (without breakfast).
7. Rebooking Policy:
Pre-payment is strictly non-refundable and non-consumable. However, if you should find it necessary to rebook your stay, please notify the Hotel via email at reservations@whitesands.com.ph.
8. No-show and Under-Stay:
- If in the case the guest does not check-in on their scheduled arrival date and fails to notify the Hotel, the room/s shall automatically be released in favor of the Hotel at 12:00 NN the next day.
- In case an in-house guest decides to leave before his reserved checkout date, full period charge including the cancelled room nights will still apply.
9. Hotel Advisory:
- Adapters: Universal outlets are installed in all guest rooms.
- Baby Cots: Baby cots are provided free of charge for guests travelling with infants, available upon request.
- Baggage: Pick up and storage of your luggage may be arranged with the front desk.
- Credit Cards: The Resort accepts all major credit cards.
- Electrical requirements: All rooms are equipped with 220V universal sockets.
- Pets: For reasons of sanitation and cleanliness, pets of any kind are not allowed.
- Swimming Pools: Main swimming pool is open from 8:00 AM to 7:00 PM.
- Incidental Deposit: We require an incidental deposit of P3, 000.00 / room/ night upon check in, else payment right after service is rendered will be collected.
- Wi-Fi Access: Available in all guest rooms, lobby, main restaurant and function hall
11. Christmas and New Year's Eve Dinner (Mandatory)
Every 24th and 31th of December, the resort offers dinner for all in house guests good for 2 persons (Family Room and Family suite good for 4 persons). Extra persons will pay the additional Christmas Dinner fee upon check in.
